Sewage Cleanup in Madisonville, TN

What to do first

• Keep children and pets out of the affected area.
• Do not walk through the affected area and then through the rest of the home.
• If it is safe to do so, stop the source – for example, stop using the fixture that is backing up, and turn off water to it if you know how.
• Do not use electrical items in or near standing water. If there is any doubt, stay out and wait for help.
• Call RestorationsPro at 423.520.6653. Tell us what happened and which rooms are affected.

What not to touch

• Do not try to clean sewage with household cleaners and a mop – that spreads contamination and does not disinfect the materials it has soaked into.
• Do not keep soft items that have been soaked, such as rugs or upholstered items, in living areas while you wait.
• Do not run heating or air systems if ducts or vents may be affected, until the area has been assessed.

If you are unsure whether something is safe, treat it as not safe and ask when you call.

How the cleanup works

1. Assessment. We identify the affected areas and materials, and explain what needs to happen.
2. Removal. Standing water and waste are removed, and materials that cannot be cleaned safely are identified and discussed with you.
3. Cleaning and disinfecting. Affected surfaces are cleaned and disinfected as part of the cleanup.
4. Drying. The area is dried and checked, so moisture is not left behind in walls or floors.
5. Next steps. We walk you through what was done and any repair work the area may still need.

Common questions

Is it safe to stay in the home?

That depends on which areas are affected. Keep everyone out of the affected area, and ask us when you call – we will help you think it through based on your situation.

Will the smell go away?

Proper cleanup addresses the source of the odor: the contaminated material and moisture. Leaving contaminated material in place is what makes odors linger.

Does insurance cover a sewage backup?

Coverage depends on your policy. Document what happened, take photos if it is safe to do so from outside the affected area, and see our Insurance Help page for how a claim generally works.