Effective date: October 9, 2026

RestorationsPro LLC (“RestorationsPro,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you when you visit restorationspro.com, request an estimate or service, communicate with us, or receive text messages from us.

By using our website or providing information to us, you acknowledge the practices described in this policy. If you do not agree with this policy, please do not submit personal information through the website.

1. Information we collect

We may collect information that you provide directly to us, information created through our interactions with you, and limited technical information associated with use of our website.

Contact information, such as your name, mailing address, email address, and telephone or mobile number.

Service information, such as the property address, requested service, appointment details, photographs or documents you provide, and notes about water, fire, mold, roofing, contents, or other restoration needs.

Communications, including emails, calls, text messages, form submissions, customer-service requests, estimates, and feedback.

Transaction information, such as estimates, invoices, payment status, and records needed to process a payment. Payment card information may be handled by a payment processor rather than stored directly by us.

Website-use information, such as browser type, device information, pages viewed, referring pages, approximate location derived from an Internet Protocol address, and similar technical data collected through cookies or related technologies.

You may choose not to provide certain information. However, we may be unable to respond to a request or provide a service that depends on that information.

2. How we use information

We may use the information we collect to:

Respond to inquiries, schedule inspections or appointments, prepare estimates, and provide restoration or related services.

Send service updates, appointment reminders, follow-up messages, and other communications you request or consent to receive.

Process transactions, maintain business records, and administer our customer relationships.

Operate, maintain, secure, and improve our website, communications, and services.

Prevent fraud, misuse, or security incidents and protect our rights, property, customers, and personnel.

Comply with applicable law, legal process, recordkeeping duties, and enforceable requests from public authorities.

3. SMS messaging terms

Your consent controls our text messages

We send text messages only when you have provided consent, and only for appointment reminders, scheduling updates, and job status updates. Consent to receive text messages is not a condition of purchasing services.

Mobile numbers and SMS opt-in consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

If you opt in to receive text messages from RestorationsPro, the following terms apply:

Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

Program content: Text messages from RestorationsPro.com are for appointment reminders, scheduling updates, and job status updates.

Message frequency: Message frequency varies.

Carrier charges: Message and data rates may apply. Your mobile carrier is not responsible for delayed or undelivered messages.

Opt out: Reply STOP to any message to opt out. After you send STOP, we may send one final message confirming your opt-out. You will no longer receive text messages unless you opt in again.

Help: Reply HELP for help, call (423) 520-6653, or email Danny@restorationspro.com.

Consent records: We may keep a record of when and how you opted in, the messages sent, and your opt-out request to document consent and comply with applicable requirements.

Opting out of text messages does not prevent us from contacting you through another method when necessary to provide a service you requested, complete a transaction, respond to you, or meet a legal obligation, subject to applicable law.

4. How we share information

We do not sell your personal information. We may disclose information only as reasonably necessary in the following circumstances:

Service providers: We may provide information to vendors that help us operate our website, communications, scheduling, customer management, payment processing, data storage, or other business functions. They may use the information only to perform services for us and must protect it appropriately.

Legal compliance and protection: We may disclose information when reasonably necessary to comply with law, legal process, or a lawful request; enforce our agreements; investigate fraud or misuse; or protect the rights, property, or safety of RestorationsPro, our customers, or others.

For clarity, mobile numbers and SMS opt-in data or consent will not be sold or shared with third parties or affiliates for marketing or promotional purposes. Service providers that support delivery of our text messages may process this information only to provide that service for us and may not use it for their own marketing.

5. Cookies and website technologies

Our website may use cookies and similar technologies to remember preferences, understand how the website is used, maintain security, and improve performance. You can usually manage cookies through your browser settings. Blocking cookies may affect some website features.

6. Data security and retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No website, network, storage system, or transmission method is completely secure, so we cannot guarantee absolute security.

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, and meeting legal obligations. Retention periods may differ based on the type of information and the reason it was collected.

7. Your choices and rights

Depending on where you live and subject to applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you. You may also ask questions about our use of your information or withdraw consent where our processing depends on consent.

Text messages: Reply STOP to withdraw consent and stop text messages. Reply HELP for help.

Marketing emails: Use the unsubscribe link in the email, when provided, or contact us directly.

Cookies: Adjust your browser settings to limit or block cookies.

Privacy requests: Contact us using the information in Section 10. We may need to verify your identity before completing a request.

Withdrawing consent for optional communications will not affect the lawfulness of processing that occurred before withdrawal, and it will not prevent us from using information when another lawful reason applies.

8. Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the website. If you believe a child has provided personal information to us, please contact us so we can review and address the matter.

9. Updates to this policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on our website and update the effective date above. Your continued use of the website after an update means the revised policy applies to information collected after the new effective date, subject to applicable law.

10. Contact us

For questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact: